Help Center

No worries—resetting your password is easy!

1. On the app’s Sign In page, tap "Forgot Password" below the login fields.
2. Enter the email linked to your account and tap "Reset Password."2
3. You’ll receive an email with a temporary password.
4. Enter that temporary password in the app, then set your new password below it.

And you're back in!

To delete your MuseMuse account, please follow these steps from within the app:

1. Sign in to your account. (If you forgot your password, you can reset it from the login screen.)
2. Tap on your profile icon (the circle with your user photo) in the bottom right corner of the screen.
3. Tap the three-line "Settings" icon in the top right corner.
4. Scroll down to the bottom of the Settings menu.
5. Tap "Delete Account" (you’ll find it just above the "Log Out" button and below the app version number).

⚠️ Please note: We are not able to delete accounts on your behalf. You must complete the steps above directly through the app.

Artworks move! They might be getting restored, loaned to another museum, swapped out, or simply relocated—and we're constantly updating the app to keep up.

If you find yourself in front of an empty wall, open the artwork's profile in the app, go to the "Map" tab, and tap "Artwork Not Here" below the map. This notifies us instantly so we can investigate and update it for everyone. Thank you—you're helping fellow museum-goers, and we appreciate it! ❤

If you're on a tour, just skip to the next stop—there’s still plenty to explore.