Help Center

Most tours run 45–90 minutes, but you set the pace. Linger where something clicks, skip what doesn't.

Your phone and earphones if you want audio.

‍

Not yet- offline mode is coming. For now, you'll need data or Wi-Fi.

All content is created in-house by our writers who care about getting it right. We pull from trusted sources and turn them into stories that actually feel human. Images come from public archives or our own shoots.

‍

Artworks move, they get restored, loaned out, swapped, or relocated. We update constantly, but museums change faster than we do sometimes.

‍

If you're staring at an empty wall, open the artwork in the app, go to the Map tab, and tap "Artwork Not Here." That pings us immediately so we can fix it for everyone.

‍

On a tour? Just skip to the next stop. There's still plenty to see.

‍

‍

No worries, resetting your password is easy!

1. On the app’s Sign In page, tap "Forgot Password" below the login fields.
2. Enter the email linked to your account and tap "Reset Password."2
3. You’ll receive an email with a temporary password.
4. Enter that temporary password in the app, then set your new password below it.

And you're back in!

Refunds are simple, and they’re handled directly by Apple or Google depending on where you made your purchase.

‍

If you subscribed through the Apple App Store (iPhone/iPad):

1. Go to reportaproblem.apple.com
2. Sign in with your Apple ID
3. Find the purchase in question
4. Click Report a Problem → Request a refund
5. Select the reason and submit

Apple usually processes refund requests within a few days.

‍

‍

If you subscribed through the Google Play Store (Android):

1. Go to play.google.com and log into your Google account
2. Click your profile icon → Payments & subscriptions → Budget & order history
3. Find the purchase you want refunded
4. Select Report a problem → Request a refund
5. Choose the issue and submit

Google typically reviews and responds within 1 - 4 business days.

‍

To delete your MuseMuse account, please follow these steps from within the app:

1. Sign in to your account. (If you forgot your password, you can reset it from the login screen.)
2. Tap on your profile icon (the circle with your user photo) in the bottom right corner of the screen.
3. Tap the three-line "Settings" icon in the top right corner.
4. Scroll down to the bottom of the Settings menu.
5. Tap "Delete Account" (you’ll find it just above the "Log Out" button and below the app version number).

⚠️ Please note: We are not able to delete accounts on your behalf. You must complete the steps above directly through the app.

‍