Help Center

Need a hand? You’re in the right place. Browse the topics below or reach out to us directly at contact@musemuse.app if you can’t find what you’re looking for.

ACCOUNT

I forgot my password. How can I reset it?

No worries—resetting your password is easy!

On the app’s Sign In page, tap "Forgot Password" below the login fields.
Enter the email linked to your account and tap "Reset Password."2
You’ll receive an email with a temporary password.
Enter that temporary password in the app, then set your new password below it.

And you're back in!

How can I get a refund?

Refunds are simple, and they’re handled directly by Apple or Google depending on where you made your purchase.

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If you subscribed through the Apple App Store (iPhone/iPad):

Go to reportaproblem.apple.com
Sign in with your Apple ID
Find the purchase in question
Click Report a Problem → Request a refund
Select the reason and submit

Apple usually processes refund requests within a few days.

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If you subscribed through the Google Play Store (Android):

Go to play.google.com and log into your Google account
Click your profile icon → Payments & subscriptions → Budget & order history
Find the purchase you want refunded
Select Report a problem → Request a refund
Choose the issue and submit

Google typically reviews and responds within 1–4 business days.

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How do I delete my MuseMuse account?

To delete your MuseMuse account, please follow these steps from within the app:

Sign in to your account. (If you forgot your password, you can reset it from the login screen.)
Tap on your profile icon (the circle with your user photo) in the bottom right corner of the screen.
Tap the three-line "Settings" icon in the top right corner.
Scroll down to the bottom of the Settings menu.
Tap "Delete Account" (you’ll find it just above the "Log Out" button and below the app version number).

⚠️ Please note: We are not able to delete accounts on your behalf. You must complete the steps above directly through the app.

NAVIGATION

What if I don’t see an artwork where the app says it should be?

Artworks move! They might be getting restored, loaned to another museum, swapped out, or simply relocated—and we're constantly updating the app to keep up.

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If you find yourself in front of an empty wall, open the artwork's profile in the app, go to the "Map" tab, and tap "Artwork Not Here" below the map. This notifies us instantly so we can investigate and update it for everyone. Thank you—you're helping fellow museum-goers, and we appreciate it! ❤

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If you're on a tour, just skip to the next stop—there’s still plenty to explore.